Privacy Policy

Last Updated 29 Feb 2024

This privacy notice for Qlocar Autosolution Private Limited ("we," "us," and "our"), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

Visit our website at http://www.qlocar.com, or any website of ours that links to this privacy notice Download and use our mobile application (Qlocar), or any other application of ours that links to this privacy notice Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our services. If you still have any questions or concerns, please contact us at info@qlocar.com.



1. What Information Do We Collect?

Personal Information you disclosed to us

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Service, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal information provided by you. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include your name, phone number, email address, date of birth, gender, postal address, username, password, contact preferences, contact or authentication data, billing details, payment details.

Payment Data. We may collect data necessary to process your payment if you make purchase, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by CCAvenue You may find their privacy notice link(s) here: https://www.ccavenue.com/privacy.jsp

Application Data. If you use our application(s), we also collect the following information if you choose to provide us with access or permission:

• Geolocation Information: We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.


• Mobile Device Data: We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.


• Push Notifications: We may request to send you push notifications regarding your account or certain features or the application(s). if you wish to opt out from these types of communications, you may turn them off in your device’s settings.

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information Automatically Collected

In Short: Some information - such as your Internet Protocol (IP) address and/or browser and device characteristics – is collected automatically when you use our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice:

The information we collect includes:

• Log and Usage Data: Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access oruse our Services and which werecord in log files. Depending on how you interact with us, this log data may include your IP address, device information, browsertype, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed searchesand other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps') andhardware settings).


• Device Data: We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system and system configuration information.


• Location Data: We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

Information Collected fromOther Sources

In Short: We may collect limited data from public databases, marketing partners, and other outside sources.

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. Thisinformation includes mailing addresses, job titles,email addresses, phone numbers, intent data (or user behaviour data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, forpurposes of targeted advertising and event promotion.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, Improve, and administer our Services,communicate with you for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interactwith our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts: We may process your information so you can create and log in toyour account, as well as keep your account in working order.


• To deliver and facilitate delivery of services to the user: We may process your information to provide you with the requested service.


• To send administrative information to you: We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.


• To fulfil and manage your orders: We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.


• To enable user-to-user communications: We may process your information if you choose to use any of our offerings that allow for communication with another user.


• To request feedback: We may process your information when necessary to request feedback and to contact you about your use of our Services.


• To send you marketing and promotional communications: We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences You can opt out of our marketing emails at any time.


• To deliver targeted advertising to you: We may process your information to develop and display personalised content and advertising tailored to your interests, location, and more. For more information see our Cookie Notice: www.qlocar.com/cookie-notice


• To post testimonials: We post testimonials on our Services that may contain personal information.


• To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.


• To administer prize draws and competitions: We may process your information to administer prize draws and competitions.


• To evaluate and improve our Services, products, marketing, and your experience: We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.


• To identify usage trends: We may process information about how you use our Services to better understand how they are being used so we can improve them.


• To determine the effectiveness of our marketing and promotional campaigns: We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.


• To comply with our legal obligations: We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents (thirdparties') who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which aredesigned to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it They will also not share your personal information with any organisation apart from us. They also commit to protect the data they hold on our behalf and to retain it for theperiod we instruct. The categories of third parties we may share personal information with such as Ad networks, Affiliate marketing programs, Communication & Collaboration Tools, Data analytics services, Data storage service providers, Finance & accounting tools, Government Entities, Order fulfilment service providers, Payment processors, Product engineering & design tools, User account registration & authentication services, Performance monitoring tools, and Sales and marketing tools.

We also may need to share your personal information in the following situations:

• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, oracquisition of all or a portion of our business to another company.


• When we use Google Analytics: We may share your information with Google Analytics to track and analyze the use of the Services. To opt out of being tracked byGoogle Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit theGoogle Privacy & Terms page.


• Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy notice. Affiliates include our parentcompany and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.


• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.


• Offer Wall: Our application(s) may display a third-party hosted 'offer wall. Such an offer wall allows third-party advertisers to offer virtual currency, gifts, or otheritems to users in return for the acceptance and completion of an advertisement offer. Such an offer wall may appear in our application(s) and be displayed to youbased on certain data, such as your geographic area or demographic information. When you click on an offer wall, you will be brought to an external websitebelonging to other persons and will leave our application(s). A unique identifier, such as your user ID, will be shared with the offer wall provider in order to prevent fraud and properly credit your account with the relevant reward.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information, Specific information about how we use suchtechnologies and how you can refuse certain cookies is set out in our Cookie Notice: http://www.qlocar.com/cookie-notice.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required orpermitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than theperiod of time in which users have an account with us. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or if this is not possible(for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any furtherprocessing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information weprocess. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can beguaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our securityand improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information toand from our Services is at your own risk. You should only access the Services within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parentor guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we mayhave collected from children under age 18, please contact us at info@qlocar.com.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on theapplicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details providedin the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of yourpersonal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on theunsubscribe link in the emails that we send, replying 'STOP' or 'UNSUBSCRIBE to the SMS messages that we send, or by contacting us using the details provided in thesection "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you -for example, to send you service-related messages that are necessary for the administration and use ofyour account, to respond to service requests, or for other non-marketing purposes.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

• Log in to your account settings and update your user account.


• Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain someinformation in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to removecookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of ourServices. For further information,please see our Cookie Notice: http://www.qlocar.com/cookie-notice.

If you have questions or comments about your privacy rights, you may email us at info@qlocar.com.

9. CONTROLS FOR DO-NOT-TRACK FEATURES?

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (DNT) feature or setting you can activate to signal your privacypreference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementingDNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice notto be tracked online if a standard for online tracking is adopted that we must follow in the future we will inform you about that practice in a revised version of this privacy notice.

10. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact our Data Protection Officer(DPO) by email at info@qlocar.com or contact us by post at

Qlocar Autosolution Private Limited
C-1010, Venus Stratum,
Opp. Jhansi Ki Rani Statue,
Nehrunagar, Ahmedabad-380015.,
Gujarat, India.

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

At Qlocar Autosolution Private Limited, we respect your privacy and provide you with the ability to review, update, or delete the personal data we collect from you. We understand the importance of maintaining accurate and up-to-date information and offer the following options for managing your data:

Reviewing Your Data: You have the right to review the personal data we have collected from you. If you would like to review the information we hold, please contact us using the details provided below. We will promptly provide you with access to your personal data, along with any additional information required by applicable data protection laws.

Updating Your Data: If you believe that any of the personal data we hold about you is inaccurate or incomplete, you have the right to request corrections or updates. To update your personal data, please log in to your account settings on our website or mobile application. Alternatively, you can contact us directly, and we will assist you in updating your information accordingly.

Deleting Your Data: You have the right to request the deletion of your personal data under certain circumstances. If you wish to delete your data from our records, please contact us using the details provided below. We will assess your request and take appropriate action in accordance with applicable data protection laws. Please note that we may be required to retain certain information for legal or administrative purposes, such as to comply with our legal obligations or resolve disputes.

Contact Us: If you have any questions or concerns about reviewing, updating, or deleting your data, or if you would like to exercise your rights under applicable data protection laws, please contact us at info@qlocar.com. Our team will be happy to assist you and address any inquiries you may have regarding the management of your personal data.